Digi Health Scrubs believes it is an honor to serve you.  If you are not satisfied with your purchase and need to return an item, you have 30 Days to return or exchange your item/s purchased.

Please Note: All Returns, or Exchanges are at the cost of the customer unless Digi Health Scrubs made an error leading to the customer needing to return items. 

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges. 


REFUNDS (If Applicable): 
Upon receipt and inspection of your return, DHS will send you an email acknowledging we have received your returned item/s. We will also notify you of the approval or rejection of your return/fund. 

If your refund is approved, the refund will be processed within 7-10 business days DHS receiving the package. If 10 business days have gone and you haven't received your approved refund, please contact your bank first. 

After 30 days of delivery of your tracked item, we will no longer accept returns or exchanges. 


Late or missing refunds (If Applicable): 
If you haven't received a refund yet, first check your bank account. Contact your credit card company to find out the time it takes refunds to officially post to your account. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you've done all of this and you still have not received your refund yet after 10 business days, please contact us at support@digihealthscrubs.com.  


Exchanges (If Applicable):
We will only pay return shipping and replace items if they are defective or damaged. You may exchange items for a different size or color if it is in stock within in  30 days of receipt of tracked items. Customer is responsible for Shipping costs sending items back to warehouse. 


Items That Can Not Be Exchanged or Returned:
Embroidered garments are not returnable unless we have made an error in embroidering your garment. 

Due to health codes, support, fashion hosiery, and compression socks may NOT be returned or exchanged except in the case of a manufacturer's defect. 


Order Cancellations:
You may cancel a paid order up to 12 hours after purchase during business hours, during Monday-Friday (excluding the holiday or weekends). If you decide to cancel your order after 12 hours have gone by of placing the order, you will not be eligible for a refund until the items have shipped to you and you have gone through the process of our RETURN POLICY (See above). 

Orders placed after 5:30 pm on Friday will be processed on the following business day. Keep in mind we are closed and do not process online orders on Sunday or Major Holidays. 


GENERAL SHIPPING/ ORDER PROCESS 

• ORDERS ARE PROCESSED MONDAY – SATURDAY EST.  WE ARE CLOSED ON SUNDAY TO HONOR OUR CHRISTIAN FAITH. 

• Please note that once you place your order it takes our system up to 24 hours to process the actual payment. 

• Items are shipped out within 3-5 BUSINESS days from processed payment time.   

SHIPPING ORIGINATION:
Please note, orders will be shipped from the Warehouse that will ship your items to you the quickest. This may be from the DIGI Health Scrubs Warehouse or the Manufacturers/Brand warehouse. This may cause you to receive more than one package or tracking number. You will receive a tracking number for every package that is sent to you. Always check your spam folder if you have not heard from us regarding shipping updates. 

Mail all packages & correspondences to the address below: 

DIGI HEALTH SCRUBS, LLC 
Attention: Returns 
305 Creek Manor Way 
Suwanee, GA 30024 

Depending on where you live in the US, the time it may take for your exchanged product to reach you may vary.   

If you are shipping an item over $50, we encourage you to use a trackable shipping service such as USPS or purchase shipping insurance. We don't guarantee that we will receive your returned item.